Accessibility
Remove barriers to information, decision-making, and autonomy. Accessibility isn't just for disabilities—it's removing unnecessary obstacles that prevent people from doing their best work.
Brandon Barlow
Operations Leader | Systems Builder
Support Operations
Technical Operations
Process & Systems Management
Seeking operations leadership — whether that's building something new, improving what exists, or keeping a growing organization running well. Background spans contact centers, retail, telecom, and multi-channel customer operations.
Core Metrics
Impact at a glance
44→25%
90-day attritionRise Broadband
99→49%
180-day attritionConnect Wireless
-80%
Leadership escalations eliminated
+10hrs/wk
Automated dashboards & reporting
30→93%+
Vendor SLA complianceRunning avg, Rise Broadband
20+ years
Operations leadership
5 years
Director-level leadership
6 departments
Cross-functional operationsRise Broadband
12+ locations
Regional retail operationsConnect Wireless
Operating Principles
The philosophy behind the systems
Autonomy
Build systems that enable independence, not create oversight. The goal is to work myself out of repetitive management tasks so teams can thrive without constant supervision.
Outcomes
Results over attendance, function over tradition. Location and structure should be chosen based on what serves the work best, not what looks like productivity.
Root Causes
Fix systems, not symptoms. Address upstream problems rather than applying band-aids. Sometimes the root cause is organizational structure or leadership decisions.
Explore
Detailed sections