Capabilities

How I work: modular systems with clear inputs, processes, and outputs

Click any module to expand and see the full breakdown. Each capability follows the same pattern: what goes in, how it's processed, and what comes out.

Transform broken processes and manual redundancy into automated workflows and empowered teams.

Input

  • Broken processes & redundant work
  • Manual tasks consuming productive time
  • Team feedback & operational pain points
  • Performance data & bottleneck analysis

Process

  • Root cause analysis (not symptom treatment)
  • Design modular, scalable solutions
  • Implement collaboratively with teams
  • Measure, iterate, document outcomes

Output

  • Automated workflows
  • Eliminated bottlenecks & waste
  • Empowered independent teams
  • Documented scalable processes

Proof

  • Rise: 10hrs/week saved via automation
  • Rise: 80% reduction in escalations
  • Rise: 44→25% attrition improvement
  • Personal: 35+ production services homelab
  • Clients: Enterprise backup implementations
View Case Study: FieldStack 90-Day Plan

Transform high attrition and inconsistent performance into self-sufficient teams with internal promotion pipelines.

Input

  • High attrition & disengagement
  • Inconsistent performance
  • Knowledge silos & single points of failure
  • Leadership gaps & succession planning needs

Process

  • Identify actual job requirements vs. theoretical training
  • Design training systems for real-world success
  • Build career development pathways
  • Create feedback mechanisms & coaching frameworks

Output

  • Reduced attrition & improved retention
  • Consistent high performance
  • Internal promotion pipelines
  • Self-sufficient teams

Proof

  • Rise: 44→25% attrition reduction (onboarding redesign)
  • Connect Wireless: Built Corporate Sales Trainer role
  • Connect Wireless: Developed manager coaching tools
  • Rise: 10-person leadership team development

Bridge the gap between business requirements and technical execution with hands-on implementation capability.

Input

  • Gap between business requirements & technical execution
  • Communication breakdowns (business vs. tech teams)
  • Need for hands-on implementation capability
  • Complex technical systems requiring operational oversight

Process

  • Understand technical architecture & limitations
  • Translate business needs into technical requirements
  • Implement solutions directly when appropriate
  • Bridge communication between stakeholders

Output

  • Faster project execution (no translation delays)
  • Solutions that actually work in practice
  • Unified communication across teams
  • Technical credibility with engineering

Proof

  • Professional: Looker, Power BI, Salesforce, Zendesk implementations
  • Professional: Performance dashboards & data visualization
  • Personal: 35+ self-hosted production services
  • Personal: Docker orchestration, backup systems, monitoring
  • Clients: Technical consulting & implementation
View Technical Details

Build ethical AI integration systems with continuous context, proper instruction design, and practical business value.

Input

  • Emerging AI capabilities requiring operational integration
  • Ethical concerns around AI implementation
  • Need for continuous context & proper instruction design
  • Gap between AI hype and practical application

Process

  • Build stable, ethical AI integration systems
  • Design proper context & instruction frameworks
  • Treat AI systems as team members requiring clear communication
  • Prioritize transparency & responsible implementation

Output

  • Ethical AI integration that respects workers
  • Continuous context systems for better outcomes
  • Clear boundaries between tools
  • Practical business value without chaos

Proof

  • Home-backed continuous context system (self-hosted)
  • Proper instruction design & context management
  • Integration with operational workflows
  • Vocal advocacy for ethical AI implementation
Read Full AI Philosophy

Transform inefficient workflows and bottlenecks into streamlined, documented procedures with measurable efficiency gains.

Input

  • Inefficient workflows & manual redundancy
  • Unclear or conflicting procedures
  • Bottlenecks causing delays
  • Waste (time, effort, resources)

Process

  • Map current state without judgment
  • Identify root causes (not symptoms)
  • Design streamlined alternatives
  • Test, measure, iterate

Output

  • Eliminated redundant steps
  • Clear, documented procedures
  • Reduced cycle times
  • Measurable efficiency gains

Proof

  • Rise: 10hrs/week saved (eliminated approval theater)
  • Rise: Redesigned reporting workflows
  • Connect Wireless: Quarterly operational audits identifying root causes

Transform scattered data and vanity metrics into real-time visibility and actionable, data-driven decisions.

Input

  • Performance questions requiring data
  • Need for operational visibility
  • Metrics that don't drive behavior
  • Data scattered across systems

Process

  • Identify metrics that actually matter
  • Build dashboards & visualization
  • Analyze patterns & trends
  • Use insights to drive decisions

Output

  • Real-time performance visibility
  • Data-driven decision making
  • Predictive problem identification
  • Actionable insights (not vanity metrics)

Proof

  • Professional: Looker, Power BI, SAP, Salesforce analytics
  • Professional: Agent-facing performance dashboards
  • Professional: Led to creation of Workforce Management team
  • Personal: Grafana, Prometheus, SQL, PromQL, LogQL
  • Personal: Alert threshold optimization, error pattern detection
View SQL/PromQL/LogQL Examples